Situated in a prime location on Hurghada’s promenade, JAZ Elite Casa Del Mar Beach evokes a feeling of seaside bliss. It is particularly designed to capture the essence of the landscape, and weave it into the architecture of the property. Top-notch service, around the clock, delectable cuisine, and an array of activities and facilities will leave you breathless. Once you step into our resort, you don’t have to think about a thing. Just soak up the stunning environs and beautiful vistas of the Red Sea will lull you into a state of tranquility.
Superior, Queen Bed or Twin Bed, Garden View
Warm colours and a contemporary décor give these rooms a welcoming feel. They are 30 sq meters in size and have a queen or twin bed. They have views overlooking the garden. They can accommodate a maximum of 2 adults per room.
1 Large DoubleSuperior, Queen or Twin Bed, Pool View
Warm colours and a contemporary décor give these rooms a welcoming feel. They are 30 sq meters in size and have a queen or twin bed. They have views overlooking the pool. They can accommodate a maximum of 2 adults per room.
Superior, Queen or Twin Bed, Sea View
Warm colours and a contemporary décor give these rooms a welcoming feel. They are 30 sq meters in size and have a queen or twin bed. They have views overlooking the sea. They can accommodate a maximum of 2 adults per room.
Deluxe Room, Queen Bed, Pool View
Deluxe rooms are spacious and comfortable, and include a queen-size bed. They overlook the tranquil environs of the swimming pool. They are 55 sq meters in size. They are designed keeping families in mind and can accommodate either 2 adults and 2 children, or 3 adults and 1 child.
Superior Triple, Queen or Twin Bed, Garden or Pool View
These rooms are specifically designed for triple occupancy. They have a queen or Twin bed. They have views over the garden or pool and are 36 sq meters in size. They can accommodate a maximum of 2 adults and 1 child, or 3 adults per room.
1 SingleExecutive Suite, Queen Bed, Sea View
Stylish and elegant, these suites are 58 sq meters in size. They have lovely views over the sea. They have a queen-sized bed and can accommodate a maximum of 2 adults.
Family Suite, Queen Bed, Garden or Pool or Sea View
These suites are the ultimate indulgence for the entire family. They have views overlooking the Garden or Pool or Sea and are 58 sq meters in size. They feature a queen-size bed and can accommodate either 4 adults or 2 adults and 2 children.
Good to know...
Touristic Promenade, 99999 Hurghada, Egypt
City: Hurghada
Region: Red Sea Governorate
Check-in from 14:00
Check-out until to 12:00
Minibar is available against charge
Each room is equipped with a minibar stocked with a selection of beverages and snacks. Items consumed from the minibar will be charged separately and added to the guest's final bill at check-out.
Jaz Casa Del Mar Beach accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Why choose Metour.it as your reliable online travel agency?Metour.it is committed to offering travelers authentic and unforgettable experiences. As a leading trusted online travel agency, we stand out for our dedication to quality, safety and customer satisfaction. Every destination, package and service offered has been carefully selected to ensure an unparalleled travel experience. Furthermore, our expert team is always on hand to assist you at every stage of your journey, ensuring that every detail is taken care of to perfection.
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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TripAdvisor reviews on MeTour.it are ratings and comments imported directly from TripAdvisor for each hotel, B&B, resort, campsite, accommodation, restaurant and museum activity you find on our site. They include an overall rating of up to 5 points, the total number of reviews, and detailed ratings for specific categories such as rooms, location, cleanliness, sleep quality, service and value for money. We also show the latest 5 reviews left by travelers on TripAdvisor. This data is automatically updated and is provided to help our users make informed choices. MeTour.it does not edit these reviews and takes no responsibility for their accuracy.
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How are MeTour.it proposals linked to TripAdvisor reviews? What happens if there are errors in connections with TripAdvisor?To connect our proposals to the reviews offered by TripAdvisor, we use an automatic search algorithm. This system, despite our best efforts, may occasionally catch a wrong proposal. While we make every effort to avoid such errors, we would like to point out that we cannot accept responsibility for any inaccuracies resulting from these automated links.
We also carry out manual checks to correct any errors found and constantly work to improve the algorithm. If you find an error, please report it to us at info@metour.it, so that we can intervene promptly and further improve our service.What type of tourist guides can I find in the "Destinations" section of MeTour.it?In the "Destinations" section of MeTour.it, you will find detailed guides on the main Italian cities of art, the European capitals, the most beautiful villages in Italy, the ghost villages and the main world tourist destinations. Each guide offers information on attractions, local culture, recommended accommodations and advice on how to make the most of your trip.
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Yes, our destination guides are constantly updated to reflect the latest travel trends, emerging attractions and current recommendations. We invite you to visit the "Destinations" section often for the latest news and updates. Also visit our blog https://www.metour.it/en/news/ where you can find constantly updated articles on travel tips, destinations to visit, trends, advice, precautions for traveling safely.Can I find information about local events in destination guides?
Certain! Destination guides also include information on local events, holidays, fairs and events that could enrich your travel experience. See the "Events" section within each guide for more details.How can I find the destinations that best suit my travel needs?Use the filters in the "Destinations" section to select options based on your interests, such as cities of art, seaside destinations or historic villages. This will help you quickly find the destinations that best suit your travel style.What do I find in the "Travel ideas" section of MeTour.it?
In the "Travel ideas" section you will find a collection of proposals selected by us for you and bookable on MeTour.it, organized by theme. We offer ideas for beach trips, adventure, mountain holidays, lake and river holidays, family trips, adults-only destinations, work and holiday combinations, trips for the health of body and mind and much more.How can I use travel ideas to plan my holidays?
The travel ideas are designed to inspire you and make it easier to plan your vacation. Each proposal includes detailed information on destinations, recommended activities, accommodations and special offers. Choose the theme that interests you and explore the proposals to book your perfect trip.Are the travel ideas also suitable for solo travellers?
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In the "Book and Go" section, you can find and book a wide range of options for your trip, including accommodation, restaurants, mobility services such as car rental and transfers, and a variety of experiences and guided tours. This section is designed to offer everything you need for a complete holiday.What types of accommodation can I find in the "Book and Go" section?
We offer a wide range of accommodation, including hotels, holiday homes, holiday villages, bed & breakfasts, resorts, glamping, chalets, historic homes, boutique hotels and much more. Each option is described in detail to help you find the accommodation that best suits your needs and preferences. We also use TripAdvisor reviews to help you decide on the accommodation that's right for you and recommended by other travelers who have reviewed it.How can I book restaurants or catering activities on MeTour.it?
You can book restaurants, pizzerias and other catering activities directly in the "Book and Go" section. Each option includes details on the type of cuisine, menu, hours and reviews to help you make the best choice.
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You can book a wide range of experiences, including guided tours, museum visits, outdoor activities and tickets to local attractions. Each option includes detailed information to ensure you have an unforgettable experience.How do I know if a destination is safe to travel?
We recommend that you check the latest travel information and safety advisories on government and World Health Organization websites. MeTour.it also provides updates on local conditions in our destination guides https://www.metour.it/en/destination and on our blog https://www.metour.it/en/news/
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Travelers Choice
5.0
Excellent
1.533 reviews
#50 of 348 hotels in Hurghada
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 27 Giu 2024
Découverte de l'Egypte et de ses trésors culturels
Séjour à l'hotel Casa del mar à Hurghada dans la partie réservée à Marmara du 08/06/24 au 22/06/24.Hotel agréable,propre,proche de l'aéroport(10 kms)très bien situé entre le Caire et Louxor,une avenue avec promenade piétonnière devant l'hotel avec de multiples magasins souvenirs dont un à 15 minutes à pieds en sortant coté plage "Cléopatra"sur 2 étages avec prix affichés et raisonnables,vous pouvez aussi prendre un taxi qui pour 5 euros maximun(250 livres Egyptcienne)négocié le prix avant de monter,vous conduira à la Marina ou se trouve un magasin avec prix raisonnables et la aussi affichés.Comme dans tous les pays chauds,privilégier le soir pour sortir(attention en traversant,les piétons ne sont pas prioritaires) en Egypte!Hotel avec 2 belles piscines,transats en nombre suffisants,accès à la plage en traversant l'avenue à 5 minutes avec petit coin équipé de transats réservé à Marmara mais attention pour les boissons,il faut courir après le serveur(pas top!).Buffet correct mais très peu de pastèques et melons(dommage pour la réhydratation),de plus pour ce qui concerne le tout-inclus boissons,rien à redire aux bars piscines et réception mais au buffet,il faut etre patient pour la bière ou le vin servis par le personnel mais de façon très aléatoire(à mon avis des consignes sont données pour limité et faire des économies sur les consomations).Par contre bon choix et bonne qualité des cocktails proposés.La wiffi ne fonctionne correctement qu'à la réception,chambre premium bien équipée et spacieuse,rien à redire,bonne climatisation,télévision qui fonctionne bien,coffre fort,deux bouteilles d'eau dans le frigo changées tous les jours,une terrasse,salle de bain avec douche italienne,bonne literie.Correspondante Marmara(Romi)parfaite,souriante,présente et éfficace.Equipe d'animation super!Présents,sympas et dynamiques.Une petite salle de sport,une petite salle billard et un restaurant à la carte que l'on peut réserver 1 fois x semaine de bonne qualité.Personnels souriant et au petit soin,une personne à la réception parle français,très gentille et éfficace.Prévoyer une enveloppe pour les pourboires,régulièrement attendu et réclamé(trop systématiquement)pénible au bout d'un moment...Nous avons fait 4 excursions en passant par l'hotel(assez chères mais vous n'avez pas de mauvaises surprises(en passant par les agences extérieures,vous pairez moins chère mais attention au comparatif des prestations et à la sécurité),sortie à l'ile de Mahmya avec plongée(sans bouteille)Magnifique!Le Caire et Louxor sont incontournables et inoubliables,meme sous une chaleur écrasante(si vous craignez les fortes températures n'allez pas en Egypte)en tout cas pas en Juin.Seule la journée safari avec quad et buggy au programme est décevante(si vous ne maitrisez pas complètement ces engins et si vous etes une femme,vous serez priée de vous contenter de regarder les autres),vu le peu de danger dans le désert ou il n'y a ni obstacles ni piétons et à vitesse limitée,c'est inadmissible et discriminatoire.C'est ce qui est arrivé à mon épouse et à plusieurs autres personnes participantes à cette journée safari,et d'autres durant notre séjour se sont plains des memes disriminations.D'autant plus inadmissible que l'on ne vous informe pas sur cette éventualité au moment de la réservation sinon il y aurait beaucoup moins de candidats.Sinon ambiance générale du club super convivial,nous n'oublierons jamais ce superbe voyage en Egypte!
Review dated 27 Giu 2024
A vacation to remember
I have been many times in Hurgada, but this time it was (different) , what a wonderful staff ,they were so professional, trying to help as much as they can , trying to give you a time to remember
Thanks a lot to Mr.Joseph William who made our stay so special , and the amazing talented chef Mr. Tobba for the wonderful tasty food that he prepared in every single meal & Mr Abdalrahman who didn't let us need anything in dinning time.
Thanks to Mr. Ahmed youssef & Mr. Mostafa arsan and all the hotel staff for giving us such a great vacation and hope to see you soon .
Thanks
Thanks a lot to Mr.Joseph William who made our stay so special , and the amazing talented chef Mr. Tobba for the wonderful tasty food that he prepared in every single meal & Mr Abdalrahman who didn't let us need anything in dinning time.
Thanks to Mr. Ahmed youssef & Mr. Mostafa arsan and all the hotel staff for giving us such a great vacation and hope to see you soon .
Thanks
Review dated 24 Giu 2024
NOT 4* SHOULD BE 10**********
Let’s start with check in very quick after 3 hour delay
Shown to room with massive comfy bed ( hubby found it bit hard)
Slept well A/C worked very well room and bathroom were pleasant and spotless.
Grounds are kept immaculate big Thankyou to the gardeners who work tirelessly in the heat.
Buffet restaurant was also spotless plenty of choice always found something nice to eat.
Every member of staff seemed to be happy in there job.
Al a carte restaurant has fantastic staff with great food.
Mohammed who works there has the biggest smile and always gave a wave and a smile he is an asset to your hotel, such a beautiful person.
We have never been treated so well in any hotel we have been to from chefs bringing fruit drinks canapés around the pool,
The management evening dinner with the flautist playing was an absolute delight what a beautiful night we all had.
The beach parties were fab too.
Entertainment staff where also very happy in there work.
Mohammad the manager was like an old friend he was very engaging and more importantly he was always present and available to speak too.
I would like to make 1 suggestion maybe on nights by reception when there is no entertainment on there could be some background music on or maybe bit of dance music for us oldies who like a bit of a dance.
But Thankyou to every single person who works so hard in your hotel
We loved every second.
Shown to room with massive comfy bed ( hubby found it bit hard)
Slept well A/C worked very well room and bathroom were pleasant and spotless.
Grounds are kept immaculate big Thankyou to the gardeners who work tirelessly in the heat.
Buffet restaurant was also spotless plenty of choice always found something nice to eat.
Every member of staff seemed to be happy in there job.
Al a carte restaurant has fantastic staff with great food.
Mohammed who works there has the biggest smile and always gave a wave and a smile he is an asset to your hotel, such a beautiful person.
We have never been treated so well in any hotel we have been to from chefs bringing fruit drinks canapés around the pool,
The management evening dinner with the flautist playing was an absolute delight what a beautiful night we all had.
The beach parties were fab too.
Entertainment staff where also very happy in there work.
Mohammad the manager was like an old friend he was very engaging and more importantly he was always present and available to speak too.
I would like to make 1 suggestion maybe on nights by reception when there is no entertainment on there could be some background music on or maybe bit of dance music for us oldies who like a bit of a dance.
But Thankyou to every single person who works so hard in your hotel
We loved every second.
Dear Valued Guest,
We would like to personally reply and thank you for taking the time to share your impression about our hotel.
We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.
Once again thank you and we look forward to hopefully greeting you here again at Iberotel Casa Del Mar.
Best regards,
Hotel Management
We would like to personally reply and thank you for taking the time to share your impression about our hotel.
We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our staff. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels.
Once again thank you and we look forward to hopefully greeting you here again at Iberotel Casa Del Mar.
Best regards,
Hotel Management
Review dated 24 Giu 2024
Gerne wieder
Das Hotel hat uns super gefallen! Der Service ist exzellent. Das Zimmer war sehr groß und schön eingerichtet. Das Essen hat uns sehr gut geschmeckt. Die Poolanlage ist ein Traum. Es War ein wunderschöner Urlaub. Wir werden im Winter wieder kommen
Lieber Gast!
allerbesten Dank für Ihre tolle Bewertung.
Menschen begeistern - das ist unsere Mission und wenn man Ihre Zeilen liest, haben wir es bei Ihnen geschafft, was uns außerordentlich erfreut.
Wir würden uns freuen, wenn wir Sie schon bald wieder bei uns willkommen heißen dürften.
Mit besten Grüßen
Ihr Iberotel Casa Del Mar Management
Review dated 24 Giu 2024
Average stay
We stayed at the Iberotel Casa del mar for 1 week and have mixed opinions on the stay.
The hotel overall is modern with 2 big pools with swim up bars either side, and a small area for water slides and a kids pool. We stayed in a deluxe room which had a seated terrace, a big bed, a sitting area and plenty of wardrobe and storage space. The bathroom was okay however could do with deep cleaning the mould in the shower or renovating slightly. Almost all of the staff could not do enough for you and was really friendly, however the same friendliness was not given in the restaurant by some of the chefs and older waiters that did not crack a smile or clear plates/ offer drinks at the table. The entertainment was little to none and when shows were put on they lasted 30 mins and then relied heavily on 2 young girls and a lad to mess about and dance (unprofessionally) The entertainment was focussed heavily on French guests during the day and night and they did not get involved with the English or other nationalities that did not speak French. During the day we never got asked to join in on darts/ water polo/ table tennis/ aqua aerobics etc and this was the same for other English guests that we met during our stay. We also went to watch the England Euro’s game on the TV in the games room area and was told that they did not show football games there, however Germany was playing on the TV the night before? So somebody complained to reception who came over and turned the game on eventually..
The drinks at the hotel were okay with a good selection of cocktails on the menu, the pop was all out of a Coca Cola machine which was an added bonus as most all inclusive are cheap brands of soft drinks.
We didn’t think much of the food at the main restaurant as we wouldn’t eat 3/4 of the options, however the snack bar was definitely the better option for lunch and you can order off a menu which makes a change to the usual buffet styles. We both caught gastroenteritis on the 3rd day which lasted 8 days, and as we had not eaten or drank outside of the hotel, I would say that this was definitely contracted by the food or the bottled water in our room. We went to the pharmacy across the road from the hotel and paid extortionate amounts for anti sickness/ anti diarreal/ buscopan and the pharmacist would also try and sell you additional products that you do not need. We paid nearly £35 for 3 products which we could have gotten from home for about £15, however we paid as we desperately needed them. Overpricing tourists was definitely a common theme in Egypt, we nearly got ripped off at the airport by the ‘EasyJet’ visa desk who wanted $35 each even when we pointed out that the signs say $25 each around the airport but he would not back down on price. We then went to the desk to the right side which we thought was a currency exchange to get more dollars, and the guy said he can do our visa for us for $25 and we had no issue getting through security.
The hotel overall is modern with 2 big pools with swim up bars either side, and a small area for water slides and a kids pool. We stayed in a deluxe room which had a seated terrace, a big bed, a sitting area and plenty of wardrobe and storage space. The bathroom was okay however could do with deep cleaning the mould in the shower or renovating slightly. Almost all of the staff could not do enough for you and was really friendly, however the same friendliness was not given in the restaurant by some of the chefs and older waiters that did not crack a smile or clear plates/ offer drinks at the table. The entertainment was little to none and when shows were put on they lasted 30 mins and then relied heavily on 2 young girls and a lad to mess about and dance (unprofessionally) The entertainment was focussed heavily on French guests during the day and night and they did not get involved with the English or other nationalities that did not speak French. During the day we never got asked to join in on darts/ water polo/ table tennis/ aqua aerobics etc and this was the same for other English guests that we met during our stay. We also went to watch the England Euro’s game on the TV in the games room area and was told that they did not show football games there, however Germany was playing on the TV the night before? So somebody complained to reception who came over and turned the game on eventually..
The drinks at the hotel were okay with a good selection of cocktails on the menu, the pop was all out of a Coca Cola machine which was an added bonus as most all inclusive are cheap brands of soft drinks.
We didn’t think much of the food at the main restaurant as we wouldn’t eat 3/4 of the options, however the snack bar was definitely the better option for lunch and you can order off a menu which makes a change to the usual buffet styles. We both caught gastroenteritis on the 3rd day which lasted 8 days, and as we had not eaten or drank outside of the hotel, I would say that this was definitely contracted by the food or the bottled water in our room. We went to the pharmacy across the road from the hotel and paid extortionate amounts for anti sickness/ anti diarreal/ buscopan and the pharmacist would also try and sell you additional products that you do not need. We paid nearly £35 for 3 products which we could have gotten from home for about £15, however we paid as we desperately needed them. Overpricing tourists was definitely a common theme in Egypt, we nearly got ripped off at the airport by the ‘EasyJet’ visa desk who wanted $35 each even when we pointed out that the signs say $25 each around the airport but he would not back down on price. We then went to the desk to the right side which we thought was a currency exchange to get more dollars, and the guy said he can do our visa for us for $25 and we had no issue getting through security.
Dear Valued Guests,
First of all, let us seize the opportunity to thank you for the time to write your review regarding your recent experience in "Iberotel Casa Del Mar ”.
Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours, we are able to monitor our hotel operations more closely and take corrective action when necessary.
We deeply regret to read that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as these can definitely help to monitor our operation better and continue to improve our service.
Dear Guests, please again, accept our personal apologies for any inconvenient cause to you during your stay.
We hope to welcome you back to Iberotel Casa Del Mar or any of Jaz Hotels and Resort in the very near future with a better vacation experience.
Kind Regards,
Hotel Management
First of all, let us seize the opportunity to thank you for the time to write your review regarding your recent experience in "Iberotel Casa Del Mar ”.
Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours, we are able to monitor our hotel operations more closely and take corrective action when necessary.
We deeply regret to read that we failed to meet your expectations in some areas. Be sure that we are always open for any constructive comments from our guests, as these can definitely help to monitor our operation better and continue to improve our service.
Dear Guests, please again, accept our personal apologies for any inconvenient cause to you during your stay.
We hope to welcome you back to Iberotel Casa Del Mar or any of Jaz Hotels and Resort in the very near future with a better vacation experience.
Kind Regards,
Hotel Management
Choose how to pay. Always in a safe way.
Hurghada
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